follow up to yesterday's post

[daf]

ok, so the bank charge issue has been resolved. i am not being made to pay the £20 fee for unauthorised borrowing...

however, i am still keen to seek some sort of recompense from thames water for the fact that i have to survive 'til i am paid on literally no money at all - something that wouldn't have happened if they hadn't taken it upon themselves to bill me for a property i am not living at.

now, i might be confabulating here, but back in the days when internet banking was only just starting to be taken seriously i was employed by cahoot, and i'm fairly sure there was mention of it being illegal [or at the very least against banking code of practice] for a company/bank to debit an individuals account without that person permitting/requesting them to do so.

do any of you know if that is the case, or merely a bi-product of the years of self-inflicted abuse my brain has suffered?

Comments

[djsynne.livejournal.com]

They have to have told you baout it for sure

[mostly-farmless.livejournal.com]

Dave, have you tried ringing Citizen's Advice Bureau for some free advice?

[spoox.livejournal.com]

Curiously, I just had a letter today which has a proposed direct debit attached. It has something referred to as the Direct Debit Guarantee. Inter alia, it says that if there are any changes to the amount that you are due to pay then they must notify you ten days in advance. It also says that in the event of an error, you are entitled to an immediate refund.

[panzermensch101.livejournal.com]

Did you get my message about the indemnity act?