follow up to yesterday's post

ok, so the bank charge issue has been resolved. i am not being made to pay the £20 fee for unauthorised borrowing...

however, i am still keen to seek some sort of recompense from thames water for the fact that i have to survive 'til i am paid on literally no money at all - something that wouldn't have happened if they hadn't taken it upon themselves to bill me for a property i am not living at.

now, i might be confabulating here, but back in the days when internet banking was only just starting to be taken seriously i was employed by cahoot, and i'm fairly sure there was mention of it being illegal [or at the very least against banking code of practice] for a company/bank to debit an individuals account without that person permitting/requesting them to do so.

do any of you know if that is the case, or merely a bi-product of the years of self-inflicted abuse my brain has suffered?